White Papers

	NEW! The Need for IPTV End-to-End Solution Integration Learned the Hard Way Alcatel-Lucent
	NEW! How to Approach IPTV Solution Integration A Framework Based on Lessons Learned Alcatel-Lucent
	NEW! Three Steps for Creating A Mobility Strategy AT&T
	NEW! Preparing for Convergence Network and IT Come Together IDC on behalf of Alcatel-Lucent
	NEW! Five Best Practices for Unified Communications AT&T
	NEW! How to Effectively Transition to VoIP and IMS Big Bang or Phased Approach? Alcatel-Lucent
	NEW! Business Case for VoIP Readiness Network Assessment Fluke Networks
	NEW! VOIP / IP Telephony: Buy or Lease Gary Audin, Delphi, Inc.
	NEW! IP Telephony Customer Service Delivery for the Managed Service Provider Gary Audin for Prognosis
	NEW! Unified Communications Chapter 4 - VoIP: Do You See What I’m Saying? eBook Chapter 3: VoIP Call Quality Performance Chapter 2: VoIP Call Setup Performance Chapter 1 - Introduction to VoIP Protocols NetQoS
	NEW! Living With Licenses And Software Control Gary Audin in BCR
	NEW! Voice Over WLAN: The Current State Paul Robinson and David Yedwab in BCR
	NEW! Management May Be The Most Important VOIP App Of All Zeus Kerravala in BCR
	NEW! Benchmarking VoIP Performance Management Aberdeen Group on behalf of NetQoS
	NEW! IMS: A Dream Deferred? Ken Rehbehn in BCR
	NEW! Is Enterprise-Level, Open Standard, Open Source VOIP A Myth? Deke Kassabian in BCR
	NEW! Why Your Cell Phone Stinks Michael Finneran in BCR
	NEW! Living With VoIP Licenses And Software Control Gary Audin in BCR
	NEW! New Business Models for Converging Communications: Transforming the Enterprise Alcatel-Lucent
	UC For All Employees Transforms The Enterprise Tony Rybczynski in BCR
	IMS Interconnect: Peering, Roaming and Security: Part Two Alcatel-Lucent
	Effective VoIP Management A Kubernan Brief by Jim Metzler
	IMS Interconnect: Peering, Roaming and Security: Part One Alcatel-Lucent
	Addressing Echo in VoIP Systems: Understanding and Monitoring Echo Cancellation for Optimal VoIP Performance NetQoS
	Defeating Malicious Mobiles Lisa Phifer in BCR
	The ROI of IP Telephony Management Prognosis
	SIP’s Future: Complicated And Competitive John G. Waclawsky Ph.D. in BCR
	Scaling IP-Telephony Systems Management Andrew Hunkins in BCR
	Third-Party VoIP Management on the Rise Robin Gareiss, Nemertes Research, on behalf of Prognosis

	SIP: Gaining Momentum Edwin E. Mier and Martin Milner in BCR
	Multi-Vendor IP Telephony Management: Challenges and Solutions Prognosis
	The Converged IT Organization Gary Audin in BCR
	Where Will Unified Communications Take Us? The Future of Business Communications Peter Brockmann, Brockmann & Company
	Making IMS Work: Current Realities, Challenges And Successes Jeff Fried and Duane Sword in BCR

	Protecting IMS Networks From Attack Krishna Kurapati in BCR
	Call Quality Is More Than Voice Quality Gary Audin and Dr. Fiona Lodge in BCR
	Integrating Telephony, IM, Video And Mobility With Presence Irwin Lazar in BCR
	Instant Messaging: Security, Control And Compliance Melanie Turek in BCR
	Contact Center Team Productivity Suites Enhance Efficiency Spanlink Communications
	Lessons from the Mobile Frontier: Voice and Video over WiFi at Dartmouth Aruba Networks
	Beyond Five-Nines: Designing a VoIP Network for Appropriate Availability Robert Bellman and Mark Langanki for Spanlink
	How Customer Perceived Latency Measures Success In Voice Self-Service Jeff Fried and Rob Edmondson in BCR
	From Softswitching To IMS: Are We There Yet? Bob Bellman in BCR
	Driving Voice-over-WLAN In The Enterprise Greg Collins in BCR
	Designing MPLS Networks for VoIP: What Every User Needs to Know Michael F. Finneran, dBrn Associates, Inc.
	Edge Intelligence: Unleashing the Full Potential of Virtual Contact Centers Spanlink
	P2P For Communications: Beyond File Sharing Cullen Jennings and David A. Bryan in BCR
	Unified Communications Application: Uses and Benefits Sage Research on behalf of Cisco Systems
	Unified Communication Industry Study Forrester Consulting on behalf of Cisco Systems
	Unified Communications Transform Business Communication Forrester Consulting on behalf of Cisco Systems
	IP Telephony Implementation: Best Practices: Lessons learned from our IP Telephony contest Sage Research
	Fixed-Mobile Convergence (FMC): Did We Miss It? Emma Mohr-McClune, Current Analysis
	VoWiFi Vanguards: Blazing The Trail Lisa Phifer, Core Competence, Inc. in BCR
	Implementing Voice on Wireless LANs Michael F. Finneran, dBrn Associates, Inc.
	Scalable Session Border Control Capabilities for Service Provider Networks Cisco Systems
	Manage Your IP Communications System with a Cost-Effective Edge: Transforming IT and Telecom Voice Service Delivery Practices into a Virtual VoIP Environment Spanlink
	Managing Call Flows Using SIP Mark Miller, DigiNet
	Voice on The Mobile Edge Peter Thornycroft, Aruba
	Communication Portals: Multi-modal / Trans-modal Access and Management, including Presence Ed LaBanca, CollabGen
	Self-service & Automated Response Systems: Legacy vs. IP-based Ed LaBanca, CollabGen
	Voice-over-IP Network Design - including WiFi & Mobility Ed LaBanca, CollabGen
	Is Your Contact Center a Powerful Brand Experience? Seth Godin
	Liability Issues In A VOIP Environment Colleen Boothby
	A Unified Telecommunication Model for Communication Servers and Contact Distribution Systems Ed LaBanca, CollabGen
	Building A Credible And Conservative ROI For VOIP Robin Harris Foster in BCR
	The Converged Closet Gary Audin, Delphi, Inc.
	SIP State Of Affairs Guthrie, Steven in BCR
	Moving ISDN-Based Videoconferencing onto the IP Network Bartlett, John in BCR
	VoIP? A Question of Perspective Gary Audin, Delphi, Inc.
	What Do Users Want From Converged Multimodal Communications? Rosenberg, Art in BCR
	Enhanced Services For IP-Telephony Mier, Edwin in BCR
	The Border Patrol: Firewalls For VOIP Audin, Gary in BCR
	IP Phones Under $250: Value, Or Just Cheap? Percy, Ken; Poletti-Metzel, Diane;and Birdsall, Randy in BCR
	Get Your Data Network Ready for Voice Brandstadter, Jay, Delphi, Inc.
	Building Blocks For Converged Applications Larry Hettick in BCR
	SME IP-PBX Systems Percy, Ken; Birdsall, Randy; Poletti-Metzel, Diane;and Reichard, Eric in BCR
	Is VoIP Secure?  You Make the Call Taylor, Steven in Information Security Magazine
	E-911 And VOIP Systems Hettick, Larry and Taylor, Steven in BCR
	Packetized Voice: It’s the Software, Stupid! Audin, Gary in BCR
	Web-Enabled Call Centers—A Progress Report Bernett, Howard; Masi, Denise; and Fischer, Martin in BCR
	Survey: VOIP Moves beyond Cost-Cutting Metzler, Jim in BCR
	Who Put The Con In Convergence? Angus, Ian in BCR
	VoIP Implementation: Who’s Doing It, and Why Taylor, Steven; Distributed Networking Associates, Inc.
	IP-PBXs: Ready And Waiting Mier, Edwin E.; Percy, Kenneth M.; and Brown, Kevin D. in BCR
	Critical Year for IP Centrex Hettick, Larry in BCR
	Traffic Engineering Techniques in Telecommunications Parkinson, Richard, Infotel Systems Corp.
	Are IP Phones For You? Taylor, Steven and Hettick, Larry in BCR
	Next-Generation IP Phones Arriving Sulkin, Allan in BCR
	Speaking Clearly with ATM: A practical guide to carrying voice over ATM The ATM Forum
	Protocol Wars Threaten VoIP Future Hettick, Larry in BCR
	Do-It-Yourself VOIP Audin, Gary in BCR
	VOIP Business Services—What And How? Bushnell, William in BCR
	Real-World VOIP Migration Liebmann, Lenny in BCR
	A Discussion of Voice over Frame Relay The Frame Relay Forum

Presentations

	NEW! VoIP Network Readiness Assessment Why It’s Essential and Cost-Effective Fluke Networks
	Update! 2008 IP Telephony Management State-of-the-Market Report Executive Overview: IP Telephony Moves to a New Frontier Summary paper now available for download Webtorials Editorial/Analyst Division
	NEW! Getting a Grip on VoIP Jim Metzler and Steven Taylor for NetQoS
	VoIP and MPLS: Making it work for your company Fluke Networks
	Managing VoIP Across the WAN Fluke Networks
	Traffic Engineering Primer and Calculator Gary Zielke, Infotel Systems Corp.
	Are You Ready for VoIP?  Steven Taylor and Larry Hettick; (Slides and .pdf only)
	The Converging Public Network and the Services it Will Reap Steven Taylor and Larry Hettick; (Slides and .pdf only)
	Voice over IP Bandwidth Calculator Gary Zielke, Infotel Systems Corp.
	Real Sample: Voice over the Internet Conversation
	Additional Sound Samples for Various Algorithms

Related Sponsor-Specific Papers and Presentations

	NEW! Cisco Unified Border Element SP Edition on Cisco ASR 1000 Series Cisco Systems
	NEW! Extended Loops for Distant Phones and Fax Machines Higher Ringing Voltage and Loop Current Cisco Systems
	NEW! ISDN Q-Interface Signaling Protocol Q.931 Tunneling over the IP Network: Reduce the Cost of Private Telephony Networks Cisco Systems
	NEW! Video: Improving Collaboration in the Enterprise Campus Cisco Systems
	NEW! Extend Video Surveillance to Branch Offices Using Your IP Network Cisco Systems
	NEW! Securing the Unified Communications-Enabled Enterprise Cisco Systems
	NEW! Steps to Integrate SIP Trunks into the Enterprise: Communications Transformations - Part 2 Cisco Systems
	Implementation Considerations when Enhancing Enterprise Communications Solutions with SIP Trunks: Communications Transformations Cisco Systems
	Integrating SIP Trunks in Enterprise Networks for Next-Generation Unified Communications Cisco Systems
	Content: Minimal Investment, Maximum Return - Strategies for Presenting New Services Alcatel-Lucent
	VoIP Quality of Experience: Ensuring Your Network Supports Optimal VoIP Performance NetQoS
	Cisco Unified Communications and Service-Oriented Network Architecture Cisco Systems
	Cisco Unified Communications for the Telecom and Voice Expert Cisco Systems
	Benefits of Deploying Cisco Unified Communications Within A Cisco Network Cisco Systems
	Cisco Unified Communications Solutions Guide Cisco Systems
	Enhancing Business with Smarter, More Effective Communications Cisco Systems
	Intelligent Networking: The Power of Integrated Business Communications Cisco Systems
	Miercom Test Report: Cisco Unified Communications System Miercom on behalf of Cisco Systems
	Session Initiation Protocol (SIP) Support in Cisco Unified Communications Products Cisco Systems
	Cisco's Own IP Telephony Migration Cisco Systems

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