UC For All Employees Transforms The Enterprise
By Tony Rybczynski
Published June 2007; Posted August 2007

Abstract:

IT convergence, which brings together telecom and IT technologies, represents an industry inflection point. It will require enterprises to rethink the way they invest in IT in order to align with business objectives.

This inflection point creates increased choice, openness and flexibility in leveraging technology for business advantage. Central to the transformational opportunities associated with IT convergence is unified communications (UC), delivered as an application within a standards-based software application framework. In this new world, business processes can be accelerated through embedded real-time communications.

Unified communications may be described as the unification of presence, real-time communications (instant messaging, telephony, video and application sharing) and near-real-time communications (email, voice mail, short message services) into a single user experience. With such a description, one could conclude that UC is primarily of value to knowledge workers.

The purpose of this article, however, is to explore the application and implications of UC for other types of workers across various industries.
 

About the author:

Tony Rybczynski is director, strategic enterprise technologies at Nortel.

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