With the growth in adoption of VoIP in the enterprise, organizations are also increasingly investing in new enterprise applications. Initiatives for managing performance of VoIP and these applications require different tool sets. However, VoIP and enterprise applications are being used on the same network, are competing for the same bandwidth capacity, and have the same role in supporting key business processes. In view of this, strategies for managing VoIP performance should be part of a single, enterprise-wide strategic plan which will allow organizations to plan and execute new technology rollouts in a way that will ensure a high level of performance of business-critical applications. This type of approach requires that organizations manage the full lifecycle of VoIP and application performance, which starts with pre-deployment testing and planning and is followed with ongoing monitoring and analyzing of key performance indicators.
 

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