Cost benefits
End-user and IT Staff productivity improvements
Business resiliency
Higher employee and customer satisfaction
IP Telephony Implementation: Best
Practices
Lessons learned from our IP Telephony contest
by Sage Research
Published 2006; Posted May 2006
Abstract:
Sage Research, the Technology practice of Chadwick Martin Bailey, conducted an IP Telephony Best Practices contest to discover the real-world benefits and challenges experienced by companies that have already gone through successful IP telephony implementations.
A review of the contest submissions uncovered the following recurring themes about realized IP telephony benefits:
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Cost benefits |
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End-user and IT Staff productivity improvements |
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Business resiliency |
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Higher employee and customer satisfaction |
Surprisingly, contest participants encountered many more organizational challenges than technical, financial or planning challenges when implementing IP telephony solutions. Additionally, our participants cited careful planning as one of the most important contributors to the success of their IP telephony deployments.
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Acquired in December 2005, Sage Research is now the technology practice of Chadwick Martin Bailey. With in-depth experience in the networking and telecommunications markets, Sage delivers actionable data and recommendations based on the most current qualitative and quantitative methods. Founded in 1993, Sage serves a broad client base that includes industry leaders and innovative start-ups. |
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