Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation Programs

By Alcatel-Lucent
Posted July 2009

Abstract:

For network operators worldwide, implementing an all-IP environment is one of the most important investment decisions they will make in a generation. It involves a fundamental business transformation that triggers significant investment in new networks and supporting systems over time.

For example, PSTN replacement projects, a key element in some transitions to all-IP networks, are already underway at a number of major operators such as KPN, BT, Telstra, Telecom New Zealand, and Deutsche Telekom. Other operators are in the early planning stages for IP transformation, making decisions now regarding common transport layers, and moving to standardized architectures and open protocols.

Over a number of years, network operators, almost without exception, have implemented networks and systems involving multiple suppliers. An important consideration is how to work with and manage a variety of suppliers while temporarily maintaining legacy technology during the move to the new world of IP.

This paper outlines a methodology for 3rd party arrangements, where one vendor has the prime integration responsibility. It also highlights the business benefits operators will realize from this methodology. The discussion is based on Alcatel-Lucent’s real world experience with complex IP transformation projects.

The methodology requires effective communications to ensure that all 3rd parties know and understand the overall solution and the deliverables in order to hand over the required functionalities based on predefined timelines. To make this possible, a disciplined approach has been developed to synchronize all 3rd parties’ project plans under the umbrella of the customer solution life cycle methodology (CSLC).