2009 Mobile Unified Communications Buyer’s Guide

Peter Brockmann, Brockmann & Company

Posted June 2009

Abstract:

This Buyer’s Guide defines the availability of features for mobile unified communications from an array of vendors each with unique target markets, channels and customers. The fact that customers have so many choices, even given one or more brand of telephony system suggests that the mobile unified communications application has in fact progressed to the point of consistently delivering capabilities that improve the productivity and security of mobile workers.

Buyers should note that not all features work the same way on all devices or may not be supported on all devices. The actual user experience will depend on the combination of system features presented here, the mobile operator services and the devices supported any of which can and frequently do change at any time, without warning. Buyers should always check with vendors for the latest feature availability, use case definition and device support and should always verify claimed functionality with product demonstrations and product trial prior to purchase.