Managing Your Instant Messaging Frontier
by David Strom
Published April 2006; Posted August 2006

Abstract:

As security and policy become more crucial issues, enterprises must be more sophisticated in managing IM and peer-to-peer traffic.

Instant messaging has become the next communications battleground for enterprise IT managers. IM use has exploded, well beyond pimply teens talking through the night - corporate IT staffs are actually building applications that take advantage of IM’s real-time presence detection features.

As companies become comfortable with telecommuting and home-based workers, they are finding that it is IM, not email, that ties their staffs together and binds distributed project teams. And also, IM is more appropriate than an overwhelmed email inbox as a way to replace phone tag.

About the author:

David Strom is a freelance writer and author of two computer books and can be reached at david@strom.com. He uses multiple IM networks, including AIM, Skype, and others.

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