August 18, 2014

How to Pick a Unified Communications System That Kicks Your Competition's UCaaS


Companies are looking to the cloud for their UC, collaboration, mobility, and contact center communications needs. But how can businesses make the right decisions about which provider to select, what capabilities are needed, and how to plan for a successful deployment? Part of the answer is to come with the right questions to ask solution providers. This e-book was written by Blair Pleasant, the President and Principal Analyst of COMMfusion LLC, and a co-founder of UCStrategies to help guide mid-market businesses as they evaluate their UCaaS and contact center options and develop their strategies.

  • Download Paper
  • More resources from 8x8



    • 1 Comment

    Art Rosenberg, The Unified-View | August 21, 2014 11:51 AM

    Cloud services will play an even more important role for mobile customer services. This will include customized, self-service "mobile apps" for vertical market use cases, that will also be UC-enabled for flexible "click-for-assistance," (through the likes of WebRTC), as well as supporting mobile "notifications" in the customers choice of mode.

    Bottom line is that a reliable and flexible "cloud" service is the key to handling both the present as well as the evolving future of business communications for any size organization.

    This certainly highlights the benefits of cloud-based communications for traditional person-to-person contact interactions, and is a great paper by my colleague, Blair Pleasant!

    Reply to this comment

    Leave a comment

    Search Webtorials

    Get E-News and Notices via Email


      

     



      

    I accept Webtorials' Terms and Conditions.

    Trending Discussions

    See more discussions...

    Featured Sponsor Microsites


















    Archives

    Access the Archives by Category

    Notices

    Copyright
    Privacy Notice
    Terms of Use
    Please note: By downloading this information, you acknowledge that the sponsor(s) of this information may contact you, providing that they give you the option of opting out of further communications from them concerning this information.  Also, by your downloading this information, you agree that the information is for your personal use only and that this information may not be retransmitted to others or reposted on another web site.  Continuing past this point indicates your acceptance of our terms of use as specified at Terms of Use.

    Webtorial® is a registered servicemark of Distributed Networking Associates. The Webtorial logo is a servicemark of Distributed Networking Associates. Copyright 1999-2018, Distributed Networking Associates, Inc.