May 17, 2010
- Steven Taylor, Lead Analyst
- Webtorials Analyst Division
Last fall we did some background research on the impact of Social Networks in the workplace.
In particular, we wanted to start looking at how well corporate networks were equipped for the current and quickly escalating use of Social Networks, and, in particular:
- Which social networks are used for what?
- Are corporate networks ready for support from a technical perspective?
- Are corporate networks ready for support from a policy perspective?
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When we started this study, we knew intuitively that social networks were going to have a major impact. But even so, we still probably vastly underestimated how profound this impact would be.
One of the major areas that we're now finding to need major-league integration is the contact center and social networks. Watch for an upcoming study in which we'll be exploring these next-generation capabilities.