Table of Contents
Service Level Agreements That Work for Frame Relay
Copyright & Notices
Service Level Agreements That Work For Frame Relay
What is a Service Level Agreement?
SLAs and SLDs
Technical Parameters for your SLA/SLD
Delay Example
Egress Queuing & Committed Traffic Oversubscription
Service Level Reference Model
Service Availability
Availability Definition
You may also address (among other issues)
Additional Resources