IP Telephony Management State-of-the-Market Report

Webtorials Editorial/Analyst Division
Updated February 2009
 

Abstract:
 

The Webtorials Editorial/Analyst Division conducted a survey on IT Telephony (IPT) Management and received over 800 responses. The respondents were geographically diverse (only 45% North American) and were fairly evenly divided between end-users (44%) and service providers (37%), with some manufacturers also in the mix. End-users were asked to share their perspectives, while service providers and manufacturers were asked to respond with their perception of their customers’ experiences.

This survey differs from the majority of prior VoIP/IP Telephony surveys by focusing primarily on companies' management of their IPT implementation and assuming that a sufficiently large IPT deployment already exists to necessitate that management. Survey-takers' responses when asked when IPT would become the primary telephony technology justify that assumption. 80% of end-user respondents estimated that IPT would be their primary technology within a little over 2 years, and 50% reported that it would be primary in a little over one, so many IPT deployments are quite mature.

The full report consolidates and cross-references of some of the previously released materials, while adding a significant new section on real-world solutions for enhanced ITP management.